Privacy Policy
This privacy policy has been adopted by the company EazyVat Ltd (“we”) regarding the collection and dissemination of information ("Privacy Policy").
This Privacy Policy outlines the type of Data (personal and other, as defined below) collected from users of the services (as defined below), the method in which the EazyVat app collects this information as well as how the EazyVat app will use this information including storage of the, processing and transferring of the information to third parties and more.
The terms "you" or "yours" in this Privacy Policy, refers to all users of the Services (as defined below) and personal data and other data (as defined below) refers to such users.
The app EazyVat collects personal data as well as other data (as defined below) through:
( 1 ) through the Applications that the Company makes available for your use on computers or mobile devices ( "The Applications");
( 2 ) Through Social media pages and the website owned and controlled by the EazyVat app ("Social Media Pages");
( 3 ) through another Other offline interaction with the EazyVat app (e.g. Contacting the call center).
The sites, apps and social media pages will be referred to as "The online services" and together with the offline channels - "The services".
By using the Services you agree to the terms of this Privacy Policy. Please read this privacy policy carefully.
The App EazyVat Serves as the Data Controller of the personal Data about you.
The information you provided or will provide to the application EazyVat whether orally, digitally or in writing, depends on your will and consent and is not a legal obligation.
However, if you do not submit information to the EazyVat app or if you do not allow the EazyVat app to collect data, the app EazyVat will not provide you with the services.
Collection of personal Data and Other Data
1. "Personal Data" means data that identifies you as an individual or refers to a particular person.
The EazyVat app collects Personal Data such as:
1.1. Contact information (name, email address, mailing address, telephone number, fax number, passport number, ID number);
1.2. Payment details (payment card: digits and expiration date according to PCI DSS rules, Billing address and bank account number);
1.3. Demographics (age, sex, residential address, citizenship and preferred language),
1.5. Information regarding an order you placed, personal preferences (as defined below),
1.6. Information required to fulfil your special requests,
1.7. Information related to members of the customer club program;
1.8. Data based on geographic location or other location;
1.9 Data regarding travelling preferences and consumers preferences
2. "Other Data" - means data that does not reveal your personal and specific identity and does not relate to an individual directly. The EazyVat app collects Other Data such as browser and mobile device data including IP address and data collected by “cookies”, pixel tags and other technologies, aggregate data regarding your use of services as well as responses to promotional offers and surveys.
3. In some cases the EazyVat app will make a combination of Personal Data and Other Data (such as a combination of username and location). In this case the EazyVat app will treat the combined data as Personal Data as long as it is combined.
4. If you provide information which includes personal information regarding third parties to the EazyVat application and/or to the services the application provide (for example - in case you receive a service for another person), you declare that the third person has consented to you providing said information and that you are authorized to do so and that the third party allows the EazyVat application to use the information in accordance with the provisions in this Privacy Policy.
How the company collects Personal Data and Other Data.
Personal Data and other Data is collected in the following ways:
5. Online services: When placing an order, when using the Services free of charge, when purchasing goods or services, contacting the company and its representatives in any way, posting in social media, joining a mailing list or participating in: surveys, feedback, competitions or marketing proposals, and when applying for a job at EazyVat LTD.
6. Offline interactions: When using the services offered by the EazyVat app. Also, personal Data will be collected when you participate in promotional marketing events as users of the EazyVat app and/or at promotional events that are hosted by EazyVat or when you provide personal information at a promotional event.
7. Other sources: Personal Data about you obtained from third parties including but not limited to: Shopping information, "returning client” plans, loyalty club programs, credit card companies, state authorities (in order to comply with the provisions of the law), surveys, service providers for the EazyVat app etc.
8. Automatic information: When you use websites and/or use applications as defined above, the application EazyVat receives and maintains information regarding the activity on such websites and applications. Also, the app collects additional automated information from the browser and mobile device. For example, (as is the case with other websites) we receive certain information when your browser accesses a website, including but not limited to: IP address, Browser type, operating system, mobile network data, pages viewed and interest browsing time. This information is used by us for contacting and providing services to customers.
9. Customer service centers: When you communicate with us over phone, e-mail, fax, chat, online chat or when contacting customer service. This communication may be documented to ensure quality of service and for training purposes.
10. Aggregated Data: Data collected that does not personally identify you or any other user.
Use of personal information and other information
11.The EazyVat app uses Personal Data and Other Data for one or more of the following purposes:
11.0 Claim VAT refunds and executing the refund process on your behalf
11.1. Making orders and purchasing services and products: The EazyVat app processes information regarding transactions you've conducted with the application including those done through Online Services ("Transaction Data"). Transaction data will be processed for the purpose of completing an order, providing products and services, adjusting services provided by the EazyVat application to your preferences, receiving feedback related to user experience and keeping records of such transactions.
11.2. Contacting users: In order to offer services based on your preferences, Information is collected during your use of the EazyVat app. This information may be used for voluntary loyalty events conduct from time to time by us or third parties.
11.3. Response to Inquiries:The EazyVat app processes data related to/ or contained in communication between us and users the services ("Correspondence Data"). Correspondence Data includes reference content and metadata that relate to the content of any communication (such as groups, meetings and events). Correspondence Data will be processed for the purpose of communicating with you and for keeping records.
11.4. Business Objectives: The EazyVat app processes the information for business purposes including but not limited to: developing new products, improving the website, improving our services, identifying usage trends and visiting/logon patterns of users, determining the effectiveness of promotion, performance evaluations of third parties (such as travel agents), expected returns, occupancy/number of app users of the EazyVat app and meeting contractual obligations.
11.5. Administrative and other communication: To send you information related to the website such as changes to terms of use, changes in the privacy policy or other administrative information (e.g. information about orders you made such as e-mails to confirmations etc.).
11.6. Marketing and promotion: Sending marketing and promotion messages regarding the EazyVat application, products and services that we think will interest you;
11.7. Safety and Security: To maintain your safety as well as the safety of other app users and the EazyVat staff while using the application EazyVat.
11.8. Our legal obligations: To comply with the provisions of the law, including laws, regulations, guidelines and legal proceedings.
11.9. The EazyVat app will use all or part of the Personal Data and other Data to perform certain statistical calculations, some of which will be displayed on other applications, websites and/or services; Provided that these do not include identifying information.
12. The legal basis for the processing of Personal Data is one or more of the following:
12.1. Consent.
12.2. Provision of services.
12.3. Compliance with any law, including laws, regulations, orders, guidelines, judgments and more.
12.4. A legitimate business interest of the EazyVat app.
Disclosure and transfer of Personal Data and other Data
13.The EazyVat app may disclose and transfer personal Data and other Data to third parties as detailed below:
13.1. To the parties listed above in this Privacy Policy in order to provide a better user experience and to enhance functionality.
13.2. To state authorities .
13.3. To the EazyVat application’s service providers. Examples for app service providers are: IT service providers, Legal advisers, accountants, payment services and more.
13.4. For the EazyVat app business partners in the marketing and advertising field, in order to publish relevant advertisements for users of the website or the App and to encourage users to visit the website or use the App again. These affiliates will not use Personal Data for any other purpose other than marketing and in any case you will always have the right to object.
13.5. The EazyVat app may transfer your Personal Data and Other Data to third parties in the event of a reorganization, merger, sale of property or shares, joint venture, check of rights and/or obligations , transfer or other disposition of the EazyVat app business and its assets, in whole or in part (including liquidation and other similar proceedings).
14. The EazyVat app may disclose Personal Data and Other Data if it is deemed necessary: ( a ) to comply with the provisions of the law; ( B ) to comply with the instructions of the court in legal proceedings; ( C ) for the purpose of responding to requests and inquiries from public or governmental authorities; ( D ) for the enforcement of the Terms of Use; ( E ) to protect the business of the EazyVat application ; ( F ) for the protection of the rights, privacy, security or property of the EazyVat application, Of the service users and of others; And ( G ) to enable the EazyVat application to pursue reliefs that it’s entitled to by law and/or agreement and tin order to reduce its damages.
Transferring Data across borders
15. In general, data processing will be carried out within Israel's borders. Data processing that is carried out by third parties or cloud services, will take place on servers around the world such as Microsoft Azure servers or Microsoft 365 servers, Amazon servers etc.
16. However, some of the data may be stored in a cloud outside the borders of the State of Israel or the borders of the EU. The operator of these services is committed to comply with the GDPR instructions. In this specific case, the EazyVat app ensures that appropriate measures are taken to secure your personal data at an appropriate level of protection.
How you can access, modify or restrict the use of your Personal Data
If you reside in the EU, the following provisions will apply to you:
17. The right to receive information about the processing of your Personal Data: We strive to provide you with concise, transparent, clear, simple and accessible information regarding the conditions of processing your Personal Data.
18. The right to access, correct or delete your personal data: We allow you to receive confirmation whether your personal data is processed as well as details regarding the conditions of the data processing, as well as supplying you with an electronic copy of the processed data.
19. The right to amend personal data.
20. The right to request the deletion of your personal data, subject to the provisions of the law and subject to the following conditions:
20.1. Your personal data is no longer needed for the purpose for which it was collected, stored and processed;
20.2. You wish to revoke your consent that was the basis for processing your personal data and there is no longer a basis that justifies said processing;
20.3. You believe and can substantiate the claim that your personal Data was processed illegally;
20.4. Your Personal Data will be deleted in accordance with the EazyVat application's obligation to the provisions of the law;
20.5. The right to restrict the processing of Personal Data: This right is applicable to a number of cases and may be invoked in the following cases in particular:
20.5.1. In case of a dispute regarding the accuracy of your personal information;
20.5.2. If you believe and can substantiate the claim that the processing of your Personal Data is illegal but you oppose the deletion of personal information and instead demand that the processing be restricted;
20.5.3. When the company no longer needs your Personal Data but you need the personal data in order to exercise, establish or protect your rights;
20.5.4. When the decision regarding the legitimate interest of the EazyVat app overrides your interest as the object that information.
21. The right to transfer Data:
21.1. If the processing of your personal data is based on consent or an agreement, you are entitled to receive the personal information you provided the EazyVat application in an acceptable and commonly used format. Also you may transfer this information to another Data controller.
22. The right to withdraw consent:
22.1. When the basis for the processing of personal information is consent, you may withdraw your consent at any time by the means provided for this purpose (as detailed in this privacy policy below). It should be noted that revoking such consent applies only to the future and does not apply to data processed prior to revocation of the consent. Withdrawal of the consent will not call into question the legality of the processing of personal information that was performed prior to the withdrawal.
23. The right to decide on the fate of your Personal Data after death:
23.1. You may decide on the fate of your Personal Data after your death by giving general or specific instructions. The EazyVat app is committed to respecting these instructions. In the absence of such instructions, the EazyVat app recognizes the possibility that the heirs will exercise certain rights, in particular the right to access personal information, if its necessary for the settlement of the deceased's estate; The right to object to the closure of the deceased's user accounts; And the right to object to the processing of the deceased Data.
24. The right to lodge a complaint with the relevant privacy protection authority:
24.1. If despite the efforts of the EazyVat app to maintain the confidentiality and privacy of your Personal Data you feel that your rights have been violated, you have the right to file a complaint with the relevant privacy protection authority. A list of authorities is available on the European Commission’s website.
25. If you reside outside of the EU (including Israel), you have the right to review and correct Personal Data stored in the EazyVat application database In accordance with Israeli law, including the provisions of the Privacy Protection Law - 1981.
Data Security
26. The EazyVat app takes reasonable organizational and technical measures to protect Personal Data from the following: unauthorized access, disclosure of information, deletion or alteration of data, accidental loss of data, misuse or damage. The EazyVat app performs reviews and monitors activity with the frequency appropriate for such security measures.
27. When required to disclose or transfer Personal Data to third parties, The EazyVat app ensures that said third parties guarantee an adequate and appropriate level of data protection. The EazyVat app requires contractual obligations from the third parties that your personal data be processed solely for the purposes for which you consented and in accordance with the required level of confidentiality and security.
28. If you have reason to believe that your communication with The EazyVat app is not secure (for example - if you believe that your personal account on the EazyVat app has been Hacked) Please contact us immediately as detailed in the "Contact Us" section below.
Information retention period
29. Subject to the provisions of the law, The EazyVat app will retain Personal Data for the period required for realization and implementation of the following:
29.1. The purposes for which that Personal Data was provided;
29.2. A business interest of the EazyVat app Including information retention;
29.3. A requirement to retain information that may be relevant to regulatory investigations or legal proceedings;
29.4. Compliance with the provisions of any law, regulation, legal proceeding, including court orders and/or disclosures required by governments and other authorities;
29.5. To fulfil a legitimate interest of the EazyVat application and of third parties including defense against legal proceedings and more.
Sensitive Data
30. Unless specifically requested, The EazyVat application requests you to disclose Personal data or any other sensitive personal information only for the purpose of using its Services (e.g. Passport information required to claim VAT refund). You will not be required to provide information such as: Social Security numbers, data relating to race or ethnic origin, political views, religion, ideology or other beliefs, health, biometric or genetic data, criminal record, Administrative or criminal proceedings and sanctions.
Use of services by minors
31. The EazyVat app collects personal data from persons under the age of 18 as part of the user registration process, but this is always subject to obtaining the consent of the minor or the custodian of the minor.
Updates
33. The Company may change and update this Privacy Policy from time to time at its sole discretion and without prior notice. It is the users sole responsibility to check for possible updates and changes to this privacy policy.
Cookies
34. Like many other sites and Apps, and in order to enhance user experience on the website, App and web pages the EazyVat app uses "cookies". “Cookies“ by themselves do not provide identifiable personal information to the EazyVat application unless the user chooses to provide such information (for example by registering to one of the services). However, if you choose to provide identifiable personal information on the website or the App, that information will be linked to data stored in a "cookie".
35. A "cookie" is a small text file that contains small amounts of information that the website places on a computer or mobile device. "Cookies" are designed to help the computer or device remember something the user did on the website, for example, to remember that the user logged into the account or what buttons were pressed and how many times.
36. The EazyVat app uses "cookies" as a tool that aids in understanding the use of the website and for the purpose of improving the content and suggestions on the website. This is used to customize the user experience on the web pages of the EazyVat app, by offering relevant products, programs and services as well as targeted advertising.
37. Disabling Cookies - Your browser may allow you to control "cookies"; Some browsers enable settings that prevent the collection of "cookies". If you do not agree to the use of "cookies" please disable the use of "cookies" according to the browser settings instructions. Please note that it is possible that after disabling "Cookies" Some features on the site will not work properly.
There are third parties that operate certain types of “cookies" that provide automatic disabling of their "Cookies ", you can see a list of "cookies " that are operated by third parties and a link to their automatic disabling. In other cases you can disable the "cookies" by using a third party management tool.
38. The company uses a variety of "cookies":
38.1. Session cookies - These "Cookies" are stored temporarily while browsing and are deleted after you close the browser. We use temporary cookies to support the functioning of the website and to understand your use of the website, for example which pages you visited, what links you used and the amount of time spent on each page.
38.2. Essential cookies - These "Cookies” are necessary to operate the site and allow for example, the user to connect and enjoy member benefits.
38.3. Functional Cookies - We use functional "cookies" to maintain the website settings - such as the currency of choice on the site. The EazyVat app also uses functional "cookies" to store data so that data can be found easily on your next visit the website. Some functional "Cookies" are essential for viewing maps or videos on the website. The company uses flash "Cookies" for certain animated content.
38.4. Persistent cookies- These "cookies" are not deleted when the browser is closed, but are stored on the device for a limited period of time or until they are deleted. With every visit to the website the server that set the "cookie" will recognize the persistent "cookie" that was saved to your device. The company uses persistent "Cookies" to store your preferences so that they are available to you on your next visit. For example, if you have previously logged in to the website these "cookies" will skip the login phase for you on your next visit to the website.
38.5 Cookies and targeted advertising -The purpose of using these "Cookies “ is to collect your information in order to assist the EazyVat application to improve products and services as well as to display targeted ads that the EazyVat app believes will be relevant to you. The EazyVat app uses targeted "cookies" in websites for various marketing initiatives and campaigns. The EazyVat app also uses "Analytics Cookies" (see below) and other technologies for promoting advertising.
38.6 Analytics Cookies - These "cookies" collect data about your use of the website and enable the EazyVat application to improve the functioning of the website. These " cookies " provide data to the EazyVat application that can be used to monitor the website performance, count the number of visits to each page, detect technical errors, check how users found the website and measure the effectiveness of advertising and targeted ads.
Contact us
If you have any questions regarding this Privacy Policy or regarding the practice of the EazyVat app privacy matters - please contact the information protection officer via the e-mail: [email protected].
Updated as of : 15/09/2020
Effective from : 15/09/2020